Push Notifications - Troubleshooting | Android

If you notice that a push was not sent out, start by checking the push history list. 
You can find it in the menu Marketing > Notifications  > Push  History . 

If the status is green, this means that the push was sent to your users properly.

If you have an error:
1. Check all the followings points in this online help, for the platform impacted.
2. Contact the support team specifying in details if some of your settings needs to be updated in your back office.

Remember to check that notifications are authorized on your device :

- On iOS, in your phone settings
- On Android, in the settings page of the application (if you have included this page in your application)

Even if there is no Error notice it is possible that a push showing a green badge was not sent out to recipients.

We must remind you that GoodBarber doesn't handle the distribution of push notifications to recipients, but only sends on the dispatch request to Apple and Google servers. The request is then put on hold on their servers while waiting for dispatch to the recipients. 

In the history, your push shows an orange badge and the mention "Push sent out on iOS and with error for Android".
This means, either that there is an error with your project number or your Firebase project's settings.

1. Log in to your Google console
2. Select your project
3. Check on your dashboard Google what is your project ID
It should match the Google Console project ID in your back office (Publish > Android > Certificates  ).

4. Check what is your Project number, you'll need it in the next steps

(There can be an API display error on browsers other than Chrome, we therefore recommend that you use this browser for this check up).

5. Login to Firebase console
6. Check that your project Firebase is linked to your Google Console Project:
- Select your firebase project (created when building your Android app for the first time at step 10 of this online help )
- Click on the icon to the right of "Project Overview"
- Select "Project Settings"
- Click the tab "Cloud Messaging"
- Check if the Sender ID on Firebase matches the Google Cloud Console Project number (see step 4 above)

1. Login to Firebase console
2. Select your Firebase project (created when building your Android app for the first time at step 10 of this online help )
3. Click on the icon to the right of "Project Overview"
4. Choose "Project Settings"
5. Click the tab "General"
6. Check if the Package nameset on Firebase matches the Package name in your back office (Sales Channels > Android App > Certificates ).  

1. Log in to your Google console
2. Select your project
3. Go to the menu API & Services > Credentials
4. Open your Android key and check that you've enabled the 2 following API restrictions:
- Maps SDK for Android
- Firebase Installations API

If you haven't yet, make sure to restrict those 2 APIs and save your modifications.

1. Go to the menu Publish > Android App > Certificates
2. Download both the Firebase configuration file and Service Account file
3. Compare both files and check if the project ID is the same:

Once you have checked the points 2 through 5 above, contact the support team  specifying in details the following elements:
1. If Google Cloud Console and Firebase projects number match
2. If the package name is properly set on your Firebase console
3. If the project_id differs on your Firebase configuration file and Service Account file

Depending on your configuration, the support team will give you with instructions on how to fix it.

Note: Once the issue is resolved, you will have to regenerate the Android application and send an update to the store, if it was already published.