Usually, orders received are processed automatically. Nevertheless, an unexpected event can always happen. Here are some examples that may occur:

- One of the products ordered is no longer in stock
- One of the products ordered is delayed in supply
- The customer's address is incomplete or incorrect
- The delivery person announces a delay in delivery or fails to deliver.

In any case, your readiness to inform the customer and the quality of the information provided are paramount: they demonstrate the quality of your customer service.

How to contact a client

You have 2 ways to contact a client:

By email
By phone

You can find the client details:

Go to Orders > Orders list,

1. Click on the order number on the line corresponding to the customer you want to reach .
2. You can find the customer email address directly on the order page. The phone number can be found on the invoice.