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Payment errors
If your payment is refused 3 times in a row while trying to pay off your invoice, it's best to try again the next day or use another credit card. After 4 failed transactions, you will be blocked with this message for one day:
Of course, we won't talk here about errors linked to insufficient funds, the reason being obvious. However, there are several other reasons why your payment could not go through.
1/ Exceeds Withdrawal Limit:
Most of the time, it's because the bank has declined the transaction as it will exceed the card's limit.
Depending on the banks, it is calculated on 7 rolling days. The best is to try again the next day. You can also have a lower limit for international payments.
2/ International payments:
Check if you can make international payments with your card. Some national cards don't have the authorization to make international payments.
3/ Suspected Fraud:
You can also be blocked if you have paid many things on the same day, in particular on the internet.
Banks suspect fraud if you buy different things from different countries on the same day, while you are simply behind your computer. :)
4/ Prepaid and debit card:
Prepaid and debit card don't always allow internet payments, and generate errors most of the time. Only credit cards work properly online.
5/ Paypal:
If the payment is refused while using Paypal, please check your payment authorizations on your PayPal account. You are notified on the Paypal platform if there is any temporary restriction.
Regardless, contact your bank to know precisely why they refused your payment and blocked the transaction.
Lastly, if the time limit is close to your pending payment, please contact us in the Support.
2/ International payments:
Check if you can make international payments with your card. Some national cards don't have the authorization to make international payments.
3/ Suspected Fraud:
You can also be blocked if you have paid many things on the same day, in particular on the internet.
Banks suspect fraud if you buy different things from different countries on the same day, while you are simply behind your computer. :)
4/ Prepaid and debit card:
Prepaid and debit card don't always allow internet payments, and generate errors most of the time. Only credit cards work properly online.
5/ Paypal:
If the payment is refused while using Paypal, please check your payment authorizations on your PayPal account. You are notified on the Paypal platform if there is any temporary restriction.
Regardless, contact your bank to know precisely why they refused your payment and blocked the transaction.
Lastly, if the time limit is close to your pending payment, please contact us in the Support.