Delete Memberships extension

Once you have set your subscriptions via the memberships extensions in your apps, you are responsible for your subscribers' account management.
Subscriptions are, by default renewed, automatically by the stores.

IMPORTANT
Deleting a user account from the app or the app being deactivated doesn't cancel your user's subscription made on the stores.
To learn how your users can cancel their subscriptions, please refer to this online help .

To delete the extension memberships:
1. Go to the menu Extensions Store > Management
2. Click the trash icon next to Memberships extension
All data and features related to Memberships extension will be removed.

You installed Memberships extension on your back office GoodBarber and your subscriptions have been set in the stores.

You have 2 ways of deleting the extension:

A/ To cancel the automatic renewal of your users' subscriptions on the stores, you need to cancel your subscriptions from the stores:
New users won't be able to subscribe anymore to your app
Existing subscribed users will be able to access restricted content from your app

- Open a ticket for the support team asking to deactivate all subscriptions from the stores.
- Wait until your last user's subscription is expired to delete the extension from your back office as explained above.
All data and features related to Memberships extension will be removed.
We advise you to import your users' data from the user list before deleting the extension Memberships.

or

B/ To remove completely the extension Memberships while you still have subscribers with valid subscriptions
All data and features related to Memberships extension will be removed:
New users won't be able to subscribe anymore to your app
Existing subscribed users will lose their premium access to your app even if their subscription is still valid

You can refund your users if you remove the subscription features they've paid for.
This is managed from the stores directly:
Google process: https://support.google.com/googleplay/android-developer/answer/2741495#zippy=%2Crefund-subscriptions-including-refund-and-revoke%2Crefund-subscriptions-including-refund-and-revoke
Apple process:  Contact Apple so they can do the refunds: https://developer.apple.com/contact/app-store/remove/

Regarding the removal of the extension on your app:
- Open a ticket for the support team  asking to deactivate all subscriptions from the stores and to remove the extension Memberships once the subscriptions are canceled.
We advise you to import your users' data  from the user list before opening the ticket for the support team.